Customer & Partner Programs Project Manager

Location:  Redmond, WA

Job Category:  Project Manager

 

Overview

Project Manager  will be responsible for managing a TAP and private preview programs interacting with all our internal and external customers. 5 years of PM experience working with customers, has managed projects or programs in the past such as TAP, RDP and closed/private-Beta programs.

 

Responsibilities

  • Liaison with our external and internal customers from initial onboarding, to addressing questions they may have
  • Represent Microsoft in these customer engagements
  • Drive ongoing follow up discussions and meetings to ensure the customers’ needs are being met
  • Project management and follow-up to ensure customers are on boarded in a timely fashion & unblocking their issues as they come up
  • Communicate and drive issues customers are facing, feature requests, questions, etc. to our engineering teams

 Qualifications

  • Outstanding  personal communication and customer relationship management skills
  • Over 5 years of project management experience
  • Ability to communicate and drive issues customers are facing, feature requests, questions, etc. to our engineering teams
  • Initiative to jump in and work with customers in the application of our service to their problem to ensure they have a great experience
  • Quick learner w/ ability to pick up new technologies.

Added Plus

  • TAP program experience
  • Background in machine learning and data science would be an added benefit.
  • Familiarity with CRM systems such as Dynamics CRM
  • Familiarity with Issue Logging and Work Tracking system such as TFS

Amplify Solutions assisted in placing me into a Test Engineering Manager role.  I recommend Amplify Solutions for their outstanding level of professionalism and knowledge of the industry.

Maybe most importantly, what stood out about Amplify’s recruitment style was their undivided attention in maintaining a fresh dialog between me, them, and the hiring company.

Test Engineering Manager, LG Electronics

Amplify had played a significant role in guiding me through the application, interview, and pre-hiring process that landed me my first real job out of university.  They helped prepared me to be my best before each of my interviews  for various contract assignments over the past five years.

I recently got hired on as a permanent employee at Microsoft  and without Amplify this would never have happened.

Program Manager, Microsoft